Ethics and
compliance

For us, is an inseparable part of our routine having a performance model based on compliance – with fully adherence to laws and regulations concerning our activities, and the highest transparency and integrity standards. We have internal mechanisms and procedures intended to prevent, detect, and correct any deviations, such as fraud and illicit acts committed Against the public administration.

Our Code of Conduct, updated in 2022, sets out the guidelines that must be followed by all Rede D’Or employees, as well as business partners, suppliers, and service providers, in relationships with different audiences. This posture is reinforced by internal rules – such as the Compliance Policy and the Corporate Anti-Corruption Policy, which are regularly reviewed.

Reporting Channel

We also have an independent Reporting Channel, operated by a specialized company, through which different stakeholders can report irregularities 24 hours a day, seven days a week by calling 0800-377-8031, via the website https://canalconfidencial.com.br/canalconfidencial or by e-mail [email protected]. In 2022, 3,286 complaints were registered, with an increase of approximately 45% if compared to 2021, which totaled 1,962 registered reports. After investigations, 34% were considered valid or partially valid. In these cases, were applied the appropriate measures.